Subject to these terms, we offer refunds on the purchase of goods within 14 days of delivery. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. 

Where items have been made or personalized for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Items Damaged in Shipping

If your purchase arrives damaged please contact us at LisaDPottery.com so we can begin a claim with USPS. You will need to retain the shipping box and all the packing material. Sending us a photo of the box and its contents will also help in filing a claim.

Customer purchases that arrive damaged are very rare. We strive to ensure that your purchase arrives in perfect condition!